This course is designed to provide fundamental knowledge of the total quality approach in driving business success. It also equips students with advanced quality assessment methods and quality management techniques. The course focuses on exposing students to contemporary quality management principles, practices, and systems, helping them enhance their skills and abilities to identify, analyze, and understand the impact of quality management systems on organizational performance excellence.

Upon successful completion of this course, students will be able to:

- Understand the total quality approach to quality management

- Analyze the principles and key elements of total quality management

- Apply essential quality management techniques in practice

- Utilize key measurement methods for quality assessment in practice

- Identify the core concepts of the ISO 9000 quality management system

- Enhance teamwork, presentation, and critical thinking skills