This course is designed to provide fundamental knowledge of total quality approach in driving business success. It is also equipped with the advanced quality assessment methods and quality management techniques. The focus of this course will be to expose the students with the contemporary quality management principles, practices and systems help enhance their skills and abilities to identify, analyze and understand the impacts of quality management systems on performance excellence in any organization.

On successful completion of this subject, students will be able to:

§  Gain an understanding of the total quality approach to quality management

§  Analyze the principles and elements of total quality management

§  Apply key quality management techniques in practice

§  Employ key measurement methods in quality measurement in practice

§  Identify the essence of ISO 9000 quality management system

§  Reinforce strong teamwork, presentation, and critical thinking skills