Soft skills refer to both character traits and interpersonal skills that will influence how well a person can work or interact with others. The term soft skills covers a wide range of skills as diverse as teamwork, time management, empathy and delegation. The importance of these soft skills is often undervalued, and there is far less training provided for them than hard skills such as coding. Organizations seem to expect people know how to behave on the job and the importance of skills such as taking initiative, communicating effectively and listening, which often is not the case.