Course Description

This course is designed to provide fundamental knowledge of total quality approach in driving business success. It is also equipped with the advanced quality assessment methods and quality management techniques. The focus of this course will be to expose the students with the contemporary quality management principles, practices and systems help enhance their skills and abilities to identify, analyze and understand the impacts of quality management systems on performance excellence in any organization.

On successful completion of this subject, students will be able to:

- Understand the total quality approach to quality management

- Analyze the principles and elements of total quality management

- Apply key quality management techniques in practice

- Employ key measurement methods in quality measurement in practice

- Identify the essence of ISO 9000 quality management system

- Enhance teamwork, presentation, and critical thinking skills

Practices on LMS

-          Students are required to engage into all learning activities including Individual Assignments and Group Assignments for the Mid-term Assessment.

-          Group Assignments: All groups are required to engage into group assignments weekly. The presentation group is required to create a PowerPoint presentation or other relative software. The presentation includes the main contents of the topic,  practical examples, and interactive activities with other groups to get them involved in the presentation. The presentation reports should be submitted on LMS before the presentation session.

-          A Reflective Report is submitted on LMS at 28/9/2024 by each group. A reflective report is a piece of writing that summaries a group’s critical analysis reflection on the presentations of other groups:  “What did you learn?” “What did you feel?” “What was the outcome?” “What were the strengths and weaknesses that were revealed?” and critically assess the success or failure of their presentation…